Shipping Policy
RETURNS and REFUNDS
We will refund in the following cases:
-Change of Mind and the products have not yet been shipped. This means that we have not yet provided tracking numbers.
-There is a problem with the order (missing products, wrong products received, damaged products). In this case, you can request a refund or an exchange.
-Products not yet received after 45 working days. This means from the day you placed the order if after 45 working days you have not received the products and the tracking indicates that they have not yet been delivered. You can request a refund.
We cannot issue a refund in this case:
-The products have been shipped. This means that we already provided tracking numbers with the order.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and correct it.
In order to receive a refund, you can contact us at : contact@diamondartlove.com. If you are eligible to return an item , we will issue a refund immediately.
You can always contact us with any refund questions at : contact@diamondartlove.com
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Certain types of merchandise may not be returned. For example, perishable items such as food, flowers, newspapers or magazines cannot be returned. Also, we do not accept intimate or sanitary products, dangerous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial reimbursements are granted (if applicable)
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or Missing Refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, please contact us at: contact@jadorelabroderiediamant.fr Sale or Promotional Items (if applicable)
Only regular priced items are refundable . Unfortunately, discounted or sale items are not included.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at contact@diamondartlove.com and we will work to select a proper return destination serving your postal code.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
Before returning your product, please email contact@diamondartlove.com to confirm a proper return address for your postal code.
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.